Gladly’s $50 Million Serie D Round Funding


O’Melveny advised Gladly on the deal

Gladly executed its Series D investment that raised US$50 million in funding. Investors include Future Fund, Glynn Capital, Greylock Partners, GGV Capital, and New Enterprise Associates.

With Gladly, customers such as JetBlue, Godiva, and TUMI are transforming how they engage with their customers by putting the customer at the center of every conversation, and meeting them on the channels of their choice. In order to keep up with 21st-century consumers today, who are always on and live in a world of instant everything, Gladly is taking an innovative approach to helping companies exceed their customers’ expectations.

Gladly’s mission is to reinvent customer service by making it about people. And that mission is getting attention from some of the largest companies in the world. Gladly recently won the RTech CEO Forum Innovation Award, a program designed to connect retailers with companies enabling the future. CEOs of some of the world’s leading retailers, including Target, Ulta, and Home Depot selected Gladly for their innovative approach to customer service.

The O’Melveny team representing Gladly included Silicon Valley partner Warren Lazarow (Picture) and counsel Wenting Yu.

Involved fees earner: Warren Lazarow – O’Melveny & Myers LLP; Wenting Yu – O’Melveny & Myers LLP;

Law Firms: O’Melveny & Myers LLP;

Clients: Gladly Software Inc. ;

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Author: Ambrogio Visconti